Changed your mind or need to make a change? We understand. Here's how order cancellations work at Thrustmate.com. If you'd like to share your reason for canceling, we'd appreciate it. Your feedback helps us improve, but it's never required.
Can I cancel my order?
Yes. How we handle it depends on your order's status.
Before your order ships
We'll cancel your order and issue a full refund. Orders in stock in the US are usually processed within 12–24 hours, so please contact us as soon as possible.
After your order ships
Once a package is on its way, we usually can't stop it in transit, so the order can't be canceled right away. You still have options:
- Machines: You can return them under our 101-day return policy, even if they've been used.
- Sex toys and accessories: Keep the package unopened and contact us. Once it's returned to us unopened, we'll process your refund.
Changing your address, product or quantity
You don't need to cancel. Contact us as soon as possible after placing your order, and we can update it before it ships. Once an order has shipped, changes are no longer possible.
Other concerns
If something else is on your mind, reach out to us. We'll do our best to find a solution that works for you.
How to cancel
Email us at support@thrustmate.com or call +1 212 518 4308. Please include:
- Your order number
- The name and email used for the order
- What you'd like to do: cancel, or change your address, product or quantity
When will I get my refund?
Once your cancellation is confirmed, we issue the refund to your original payment method within 24 hours. Depending on your payment provider, it may take a few more days to appear in your account:
- Credit card refunds: 5–10 business days
- PayPal refunds: within 7 business days
If you haven't received your refund after this time, please contact us at support@thrustmate.com.