Help & care.
Find setup, care and ordering information for your equipment.
Getting started
Place the machine on a stable surface and check that its feet and fasteners are secure. Leave clear space around all moving parts. Follow the instructions supplied with your machine before connecting power.
Adjusting the machine
Stop operation and disconnect power before changing the mechanical stroke, angle or attachment. Secure the adjustment before restarting. Use the controller to change operating speed separately.
Care & storage
Disconnect the power supply before cleaning. Wipe the exterior with a soft cloth and keep liquids away from the motor, connectors and controllers. Clean attachments according to their own instructions and store the machine in a dry place.
Which controller is included?
MateTurbo includes both a wired controller and a wireless remote. Use the wired dial for control within reach, or the remote to adjust the pace from your position.
Will my attachment fit?
Three attachment adapters are included. Check the connector and dimensions of your attachment before use. Contact us with the connector details if you need help checking compatibility.
An existing order
Send us your order number and the email address used at checkout. We can help with order status, product questions and the next steps for a return request.
If something does not feel right
Stop the machine and disconnect power if a part loosens, the machine makes an unusual sound or operation changes unexpectedly. Do not open the motor housing or power supply. Contact support with a description and clear product photographs.