At Thrustmate.com, we deliver your order quickly, discreetly and with full tracking. Please find our shipping details below.
Processing and shipping time
Orders in stock in the US
Orders are processed within 12-24 hours. Orders placed on weekends or holidays are processed the next business day. Delivery takes 2–5 business days after processing, with free standard shipping.
Orders not in stock in the US
These items ship directly from China and need 1–3 business days for production before dispatch. You can choose:
- Express shipping (DHL or UPS): 5–7 business days. Expedited shipping fee calculated at checkout.
International orders (outside the US)
International orders ship directly from Hong Kong or China Warehouse.
- Expedited shipping (DHL or UPS): 3–7 business days. Additional charges apply.
Expedited shipping
- US orders in stock: Orders ship fast from our US warehouse and arrive in 2–5 business days, at no extra cost.
- US orders not in stock: Items ship from Hong Kong or China by DHL or UPS express and arrive in 5–7 business days after 1–3 business days of production, with the fee calculated at checkout.
- International orders: Expedited delivery via DHL or UPS, arriving in 3–7 business days (actual time depends on local delivery speed), additional fees will be calculated at checkout.
Shipping carriers and tracking
We ship with trusted carriers including DHL and UPS. Once your order ships, you'll receive a confirmation email with your tracking number.
For additional tracking information, email us at support@thrustmate.com.
Discreet packaging
Your privacy is our priority. Every order ships in a plain box with no product information, branding or description on the outside. Please note that customs authorities in some countries may open packages for inspection during clearance.
Customs and import duties
US orders
All import duties are covered by us, whether your order ships from our US warehouse or from China. You'll never be asked to pay extra on delivery.
International orders
Customers are responsible for any customs fees, taxes or duties imposed by their country.
Common questions
What if I'm not home when my package arrives?
The courier will leave a delivery notice with instructions for rescheduling delivery or picking up your package.
What if my order is delayed?
If your order hasn't arrived within the estimated delivery time (excluding customs delays), or you have any other shipping questions, email us at support@thrustmate.com and we'll look into it right away.